Refund or Replacement:
Incase you receive damaged, defective or product that does not comply with your order, please get in touch of our customer support via email, or by filling contact us form on our website within 24 hours of receipt of order, in case of failure to do so; RatlamiChatora.com reserves the right to cancel the refund or replacement request.
Once RatlamiChatora.com is notified by customer, it will investigate complain, and if find true, we will initiate a replacement or refund. Incase user complaint is false and baseless regarding quality/quantity of product, RatlamiChatora.com reserves the right to take legal action against the complainant and user is solely responsible for the legal or any other cost incurred by RatlamiChatora.com.
Incase of refund, RatlamiChatora.com will initiate a refund within 7-21 working days from the decision of refund via cheque or online transfer or any other mode as decided by RatlamiChatora.com
Incase if you are required to send order back, please follow the below mentioned conditions.
- Product should be unused.
- Product should be returned in the same packaging.
- You are required to send product within one day of return request from RatlamiChatora.com with invoice, price tag if any.
- If required apply more packaging to protect product from further damage.
RatlamiChatora.com reserves the right at its sole discretion, to refuse or cancel any order for any reason, like unavailability of product or quantity from supplier, or any unforeseen conditions. In case, payment is deducted from your account or card, the same amount will be reversed back to your account or card. A promo code/Coupon Code once used will not be refunded.
In case of order cancellation from customer, RatlamiChatora.com reserves right to accept, reject or hold such request and has full right to decide whether to process the order or refund. Customer agrees to not create a dispute in this matter.